Shipping policy

At Millionaire Stones, we are committed to delivering your luxury moissanite jewelry and timepieces quickly, securely, and worldwide. Our goal is to ensure your iced-out collection reaches you safely, no matter where you are located.

"Please note: While we ship worldwide, our Shop Pay Installment payment option is currently only available for customers with a valid United States billing address."

1. Shipping Costs

We offer FREE worldwide standard shipping on all orders, with no minimum purchase required.

2. Processing & Delivery Timelines

We believe in transparency. Every order at Millionaire Stones consists of Handling Time (preparing your piece) and Transit Time (the time with the courier).

Order Cutoff Time: 5:00 PM (EST). Orders placed after this time will begin processing the next business day.

A. In-Stock Items

  • Handling Time: 1–2 Business Days

  • Transit Time: 7–12 Business Days

  • Total Estimated Delivery: 8–14 Business Days

B. Custom & Made-to-Order Items

  • Production/Handling Time: 2–3 Weeks (Custom nameplates, bespoke watches, etc.)

  • Transit Time: 7–12 Business Days

3. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation via email or SMS with your tracking details.

  • Please allow up to 24 hours for tracking information to update on the courier’s website.

4. Delivery Information

While we aim to deliver all in-stock orders within our estimated window, please note that international orders may be subject to customs processing. We provide full tracking for every order so you can monitor your luxury piece every step of the way.

5. Shipping Address Policy

Please make sure your shipping address is accurate and complete at checkout.

  • We are unable to change the shipping address once the order has been dispatched.
  • For high-value orders, we strongly recommend using a secure delivery address.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our support team as soon as possible.

  • We will work directly with the courier to investigate the issue and help reach a resolution.

7. Order Cancellations

  • Within 24 Hours: Full refund
  • After 24 Hours: A 15% cancellation fee applies
  • Shipped Orders / Custom Orders: Cannot be cancelled

8. Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us at:

Email: service@millionairestones.com