Refund policy

At Millionaire Stones, we want every order to arrive exactly as expected. Please review our return and refund policy carefully before making a purchase.

1. Return Window

We offer a 7-day return window from the date of delivery.

Standard Items: Non-custom, standard catalog items may be returned within 7 days for any reason, subject to the fees and conditions below.
Defective or Incorrect Items: Items that arrive defective or incorrect may be returned within 7 days for a refund only.
Exchanges or replacements are not allowed.

2. Non-Returnable Items

The following items are Final Sale and cannot be returned for change of mind:

Custom-made / personalized jewelry (unless defective)
Items where the security tag has been removed, cut, or tampered with
Items that are damaged by the customer, including:
- wear and tear
- accidental damage
- scratches or misuse
Items returned without prior authorization

3. Reporting Period

To ensure a smooth resolution, the following issues must be reported within the specified timeframe:

Shipping Damage / Wrong Item: Must be reported within 48 hours of delivery

4. Pre-Dispatch Verification

Every order is fully inspected, recorded, and verified before dispatch.

A clear video of the product condition and packaging is recorded before shipment.
This video serves as final proof of the item’s condition before it leaves our facility.
The video may be shared with the customer upon request.

5. Return Conditions (Strictly Enforced)

To qualify for a return, all of the following conditions must be met:

Security Tag Requirement

All items are shipped with a visible security tag/seal.
If this tag is removed, cut, or tampered with, the return will be automatically rejected.

Unworn Condition

Items must be unused and in their original condition.
Returned items must show no signs of wear, scratches, damage, or alteration.

Mandatory Video Evidence

Defective claims: A clear video showing the defect is required.
Change of mind returns: A video showing the item with the security tag intact before packing is required.

6. Return Shipping & Restocking Fees

Defective / Wrong Items

Return shipping is covered by the seller
No restocking fee

Customer Preference Returns (Change of Mind)

Buyer pays return shipping
A 25% restocking fee will be deducted
Original shipping charges are non-refundable

7. Return Procedure

To return an item, the following steps must be followed:

Approval Required: All return requests must be approved first based on the submitted evidence.
Shipping Deadline: Approved returns must be shipped within 3 days of approval.
Tracking Required: Returns sent without tracking or without authorization will be rejected.

8. Refund Processing

Refunds are issued to the original payment method within 5–7 business days after the returned item has been inspected.

If the item passes inspection: Refund will be processed minus any applicable fees
If the security tag is missing or the item is worn/damaged: Refund will be denied